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High Scores from Surveys for Wolverhampton Private Hospital

9 May 17 001The health sector regulator, the Care Quality Commission (CQC), has given a rating of ‘Good’ for Nuffield Health Wolverhampton Hospital. This recent report followed an inspection in late 2016. The results from the March 2017 Nuffield Health patient satisfaction survey also back up these findings, where the Wolverhampton Hospital recently came joint 2nd for overall satisfaction at 97%, out of 31 Nuffield Health hospitals in the UK.

The CQC inspection report gave a rating of good overall and specifically for effectiveness, safety, caring and responsiveness. Several areas of good practice were highlighted including the induction process for new staff and positive incident reporting culture with good quality reports. The medicine management system and safety checklists were good and there are supportive managers at all levels and staff told the inspectors that managers were visible and approachable. The protected swipecard access in areas of the diagnostic imaging department was commended.

Every month Nuffield Health collects patient feedback data for each of the 31 hospitals in the group. This information is used as a benchmark to highlight areas for improvement and to share good practice. Looking at the service areas, the Wolverhampton private hospital scored 100% for gynaecology, oncology (cancer treatment) and cosmetic surgery and 98% for orthopaedics, general surgery, ophthalmology and urology. The overall quality of catering was rated 95% and 98% for housekeeping and pharmacy. There were very high scores of 99% for confidence in consultants, nurses and physiotherapists. Equally 99% score was achieved for patients being treated with dignity and respect. For all patients, whether insured, self pay or NHS, 100% said they would recommend the hospital to friends and family.

Hospital Director Karen Pattison commented, “I am delighted with the results of the Autumn inspection undertaken by the Care Quality Commission and our own monthly survey, both of which we welcome. We like to know where improvements can be made so we can deliver even higher patient satisfaction. I would like to thank and congratulate the whole team on these fantastic achievements which clearly demonstrates that we are working together to do things right for patients.”

Nuffield Health Wolverhampton Hospital provides a range of clinical services for both private and NHS patients. The private hospital in Tettenhall has two operating theatres of which one has a laminar flow system, to control air and reduce infection during operations. There are 27 en-suite bedrooms and two chemotherapy rooms. The diagnostic suite offers MRI, mammography, fluoroscopy and general x-ray. It also offers 10 consulting rooms within the outpatient department.

The hospital is the diagnostics service supplier to Wolverhampton Wanderers.

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