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NOVO CSV Celebrates Being Named as a Finalist in the Black Country Chamber of Commerce Awards 2017

team cropStaff at NOVO CSV Ltd are celebrating today after they have been named as finalists in the Black Country Chamber of Commerce Business Awards for 2017.

NOVO CSV have been chosen as finalists in the Service Provider category, after they were recognised for the outstanding service that they offer in the small domestic appliance and garden tool repair industry.  The company work alongside a number of national bluechip companies including Tefal, Makita and Lidl, providing both a repair and replacement service for faulty products. 

Based in Bilston the company has seen growth in their sector and now employs 17 staff which include skilled service and repair engineers, warehouse and order processing staff and an experienced customer service team.

Gemma Shaw, Commercial Director for NOVO CSV commented, “This is the first year that we’ve entered the awards so we are really proud to have made the final.  The focus of our business is to provide excellent levels of customer service, so to be recognised for this by the Chamber of Commerce is a real feather in our cap!” 

“We continually look at the service that we offer and ways to improve it, for instance we have a modern call centre system that allows us to analyse our telephone calls. Because of this system we have been able to become far more efficient and reduced call waiting and response times, a key KPI for our clients. We are also developing a new job management and order processing system that will take us to the next level.”

The winners of the Award will be announced at Annual Awards Dinner, on 17th November 2017 at Wolverhampton Racecourse.

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