A premium vending machine service that prioritises everything you need for your business.

22 Feb 2021

Published in: Member News

Vending is a convenient and cost-effective solution to keep your workforce refreshed and productive. Black Country vending firm Coinadrink Limited guarantee a premium vending machine service you can rely on.

There are a lot of vending machine companies out there, but Coinadrink Limited has always set ourselves apart with the promise of doing things differently. We have never once stated that we will offer the lowest price. Instead, we see great value in providing a high-quality vending machine service that will work for your business.

We believe that you will not be able to find a better vending machine service for less expenditure.

Cutting costs in the short term will inevitably lead to unwanted expenditure further down the line. Broken vending machines, or at least machines that are poorly replenished and maintained, are almost a certainty, as is a very laid-back approach to customer service.

We know this because our history has seen so many of our customers join us directly from our competitors and we have heard their stories. You want a reliable refreshment solution for your business, and you need a vending machine supplier to offer that.

There is a reason why we have been in business nearly six decades. We stick by our core beliefs knowing that they benefit our customers.

Coinadrink Limited stands apart from the competition in these key areas.

Industry leading customer service.

Our success has largely been built on our industry leading customer service strategy. Unlike a lot of other vending machine companies, Coinadrink has never been in the business to sell a product. Instead, we deliver a premium vending machine service that is built on forging a relationship with you, the customer.

You could say we work for the customer as much as we do Coinadrink...

We take the time to understand your unique requirements before providing you with your quotation. Our experienced team are trained to find your ideal solution, with the benefit of being able to dive into a collection of high-quality vending equipment that we can offer. We are not tied down to any vending machine manufacturer and have nothing to gain from what we recommend, so you can rest easy in the knowledge that you’ll be using a machine that fits your needs.

And you needn’t worry about lead times or install dates, even during these unprecedented times. Whilst many other companies have been forced to let their customers down over the past 12 months, Coinadrink is one of the very few vending suppliers to have always maintained the initial timeframe set.

We promise a hassle-free vending service. Vending has always been a convenient solution to keep your team and visitors refreshed on site and our operated vending service delivers on that expectation. We guarantee to keep your machine clean and fully stocked with your favourite products, using bespoke internal software that informs us of when our operator needs to attend your site.

We will often alter product availability with items we think you’ll enjoy, just to keep your selection fresh. We’re also happy to take requests where possible. You may want more healthier choices available, for example.

This may seem a basic expectation when choosing a vending supplier, but one that so many companies cannot deliver on. You haven’t the time to be ringing in asking for your equipment to be cleaned or replenished, nor should you be expected to do so.

That is not how a vending machine service should work.

Our greatest compliment is when we call our customers, and our contact says we haven’t heard anything about the vending – this means we are doing a great job!

Whilst only the most reliable vending equipment is ever added to our range, nothing can ever be guaranteed of zero faults. But we are well prepared for every eventuality with field-based engineers who are on hand to get you up, running and vending in no time.

In fact, Coinadrink boasts the fastest service response time in the industry: under 2 hours from when you first log the service call with us. This is something else that has remained unaffected during the ongoing Covid-19 pandemic and an aspect that we are particularly proud of.

Because our engineers are employed and trained directly through us, they know our vending machine range inside out, meaning they are the best people for the job and can often deliver a first-time fix.

Should you ever need to speak to us about anything else, our dedicated sales customer care departments are always on hand to support you with regular contact. This is part of a pre-agreed schedule with you, just to make sure your expectations are being met.

Meticulous hygiene standards as part of a vending machine service.

A key part of a positive vending service is good hygiene, though this is something that often gets overlooked by many of our competitors. It seems bizarre, now more than ever of course, but not all companies prioritise machine hygiene, and therefore the end users’ safety, in the same way that we do.

Our hygiene standards remain bespoke to us and they are so thorough that we could almost patent them. We have a unique sanitisation process for our hot drink machines and water coolers, and a unique food hygiene procedure for our freshly prepared sandwiches, wraps, rolls and the like.

The former is beyond anything you’d expect to see, but once you have experienced the Coinadrink way it’s impossible to go back to anything else.

We take no chances with cross contamination from contact parts housed in your hot drinks vending machine and water cooler, so on each visit our operators take them away to be sanitised at the specialist facilities on our own premises. And to avoid downtime, we replace them with parts that have already been sanitised and transported in a sealed container.

No other vending company in the entire country takes these important steps.  

We even have dedicated staff who audit their colleagues and make sure we are maintaining our own high standards. If this doesn’t emphasise the importance we place in this field, we’re not sure what will.

Vending machine and water cooler hygiene is something that even you may overlook when choosing your supplier, but only in the belief that good hygiene should come as standard.

It doesn’t always, but Coinadrink we always guarantee your peace of mind.

No third party leasing. No hidden costs. Always guaranteed.

Coinadrink simplifies your vending experience right from the very start.

We won’t bombard you with a multitude of finance options that will only confuse and complicate matters. Coinadrink offers value to their customers in more ways than one, through our rental and purchase options. We do not believe in leasing the equipment and everything is financed by ourselves.

Only this way can we deliver a level of service that we know works for the customer. You will only ever deal with Coinadrink, putting an end to the frustration caused by having to ring round a multitude of companies to receive an answer or get a problem sorted.

And in case you’re not quite convinced by us here, any company with a financial responsibility for a product will always make it their duty to maintain it as so to ensure it is fit for purpose for as long as possible.

A faulty vending machine, or one that is empty and unsightly, is just as bad for us as it is for you. That’s why we promise to deliver a fully stocked, fully functional machine. We use a bespoke CRM system that has been tailored to suit the way we work, so we can see when products are starting to run low in your vending machine and plan operator visits in advance.

But whilst we will always maintain that no vending company can offer the sort of service we can for less money, that doesn’t mean to say we completely ignore the issue of price. Now more than ever, during the current pandemic, we need to know exactly what we are paying for.

That is why all of our contracts are open and transparent for your reassurance. We vow to never implement any hidden costs that will leave you with a nasty surprise, with everything clearly detailed in a shared agreement. And if you ever need to clarify anything with us, we are just a phone call or email away.

Choose a trusted vending machine service for your workplace.

Coinadrink Limited is an experienced vending company that is tried and trusted for so many businesses across the West Midlands and immediate surrounding areas.

We do not believe vending should be a race to the bottom on price, we believe it should offer good value for money focussed on what really matters. Better service, higher quality, and greater peace of mind. Each year, our customer care surveys record industry leading figures, showing that our business model is working for the benefit of you and your business.

If you’re looking to implement vending solutions into your workplace, we can help you and your business.

Get in touch with our team for an informal chat about your requirements, with absolutely zero obligation involved. We would love to work with you.

Submitted by Alistair from Coinadrink Limited
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