AIM Case Study: Water Safety Success - Nant Ltd Enjoys Continued Business Growth
02 Feb 2018
Published in: Miscellaneous
Nant Ltd specialise in the provision of water treatment, providing their extensive portfolio of clients with Legionella control and other water safety services.
Boasting a client list of some 3,000 businesses, the company has become one of the UK's largest water safety specialists, servicing the biggest care home provider in the UK, as well as assisting a range of private and public sector clients.
Having built its reputation for providing clients with professional consultation and treatment services of the highest quality and integrity, Nant Ltd is enjoying steady growth as they continue to win new business through positive word of mouth and referral.
Innovative Industry Leaders
Founded over 20 years ago, the Wolverhampton-based company was originally formed as Nant Associates Ltd, specialising in Legionella control for the care sector.
Since renaming to Nant Ltd in 1998, the company has managed to grow and expand its offering, now assisting clients across a range of sectors, while maintaining its passion for providing a thorough and friendly service.
Of their 3,000 clients, around half are residential and care premises who they assist with Legionella control by risk assessment, clean and disinfection and Legionella sampling and servicing, across a wide variety of premises, including schools, residential and nursing homes, day centres, leisure centres, offices and many others.
Under the guidance of current Managing Director, Christopher Green, the company has continued to build upon its recent success, winning new business on a consistent basis and further solidifying itself as an industry leader within the world of water safety.
The organisation achieved Category One Status of the Legionella Control Association for many years while it was active, demonstrating its ongoing commitment to providing high-quality Legionella control.
As part of its commitment to providing the best service possible, Nant Ltd strives to bring new, innovative and safe solutions to its clients, which are all recognised in the Legionnaires' disease Approved Code of Practice (ACoP L8), as complementary to temperature control systems.
Nant Ltd has helped boost its success by constantly reviewing its procedures, and using the latest available technology to ensure clients are receiving a first-class service that is clear and easy to understand.
With the support of officers from the Black Country Chamber of Commerce, one of the partners of the Black Country Growth Hub (BCGH), Nant Ltd was one of the first companies to complete its 12 hours of business support, which involved a mixture of workshops and one-to-one support.
This marketing AIM class allowed the company to improve its online marketing strategy, achieving better results across email and digital marketing campaigns.
The BCGH also signposted important key contacts to help aid the company's continued growth, and will continue to offer support to the business in the future.
Business Growth Prompts Expansion
Although Nant Ltd's main clientele are care homes and schools, the company's remit goes beyond those sectors, as any organisation with five or more employees is obliged to record their findings with regards to Legionella control.
To help cope with growing client demands, the business has recently acquired a state-of-the-art online Legionella management company, allowing Nant Ltd to take their customer service capabilities to the next level.
Although achieving continued business growth is important for the company, they pride themselves on delivering a consistent high-quality service, communicating clearly with clients and tailoring services to meet their specific requirements.This includes keeping clients informed of all work they intend to undertake on their behalf - improving all aspects of health and safety and employee wellbeing along the way.
The company's current growth plans set out a target of 20% growth every year with plans to expand its services within the plumbing department as new clients join.
With the support of BCGH, the newly learned knowledge and marketing tips will be incorporated into the company's marketing strategy, helping form better growth through a more structured approach.
Training the Next Generation of Talent
Throughout their history, Nant Ltd has encouraged a continual programme of staff training for all its employees, helping people develop key skills and become more effective in the workplace.
This longstanding motivation to not only provide the best services, but to improve the individuals delivering such services has enabled the company to propel itself to the very top of its field, allowing the business to grow and develop.
As a business, Nant Ltd is actively involved in providing training and seminars for corporates, and staff are trained to meet accepted industry standards.
All engineers are given training on topics including, in-house training, external courses training, competency training and on the job training.
Nant Ltd also offers external training to businesses who want to learn more about Legionella and how it can affect them, while showing companies how they can minimise the risk of the disease and what controls should be in place.
Through constant education and upskilling Nant Ltd has been able to preserve and build upon the success they have enjoyed over the last two decades.
Their commitment and dedication to building strong client relationships and delivering professional services has allowed the company to grow in popularity, as businesses of all sizes turn to the company for help and guidance with water safety related issues.
In an effort to make such information accessible to the community, Nant Ltd hold free seminars - like this Health and Safety Basics for SME's event for the Black Country Business Festival coming up on 1st May 2018. For more information on Nant Ltd please visit www.nantltd.co.uk.
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