Harnessing AI: A leap forward for Job Coaches and participants on Serco’s Restart Scheme
24 Jul 2025
Published in: Member News
Serco's Restart Scheme has integrated advanced AI tools to enhance job coaches' efficiency by reducing administrative tasks and enabling deeper, more personalised support for participants.
Serco has integrated advanced AI technology from Content Guru to enhance the efficiency and effectiveness of job coaches working on the Restart Scheme. This integration includes the deployment of the storm® platform, powered by the generative AI system brain® and featuring the storm® RTAS™ module (Realtime Transcription and Summarisation), which is revolutionising the way job coaches interact with participants.
Traditionally, job coaches faced the task of juggling notetaking while engaging in meaningful conversations with participants. The adoption of Content Guru’s AI tools has now enabled participants to delve into deeper, more meaningful discussions without the disruptions of constant notetaking. This shift has allowed job coaches to focus more on understanding the unique needs and aspirations of each participant.
A job coach shared their experience, stating, "I have found that using AI has allowed me to be in a more friendly position when talking to the participant and that I am no longer frantically typing. I have more time to dive in and ask more questions about the participants, allowing me to paint a bigger picture of their barriers and how I can assist them with these."
The Restart Scheme has also harnessed AI to streamline the CV writing process, significantly boosting the productivity of job coaches. In one instance, a participant remarked, "Before the Restart Scheme, I was asking someone to help me write a CV for 6 months. You were able to create me a CV on my first appointment, and it felt like it took a few minutes because we were just having a conversation."
The impact of AI on the administrative duties of job coaches has been profound, with a 74% reduction in time spent typing up case notes and 50% increase in actions taken, elevating the average from 1.9 actions per plan to 2.7. The quality of case notes has also seen an 18% improvement over manual input.
A Serco Capability Lead highlighted the impact of these technologies: "The implementation of the storm® system has significantly enhanced productivity and performance among our coaches and their participants on the Serco Restart Scheme. By proactively leveraging AI technology, our coaches are delivering personalised, bespoke support."
For more insights into how the Restart Scheme utilises brain® and storm® RTAS™ and its impact on job coaches, watch this short video: Learn More
Would you like to benefit from our fully funded service to help fill positions at your company? Email: eewestcentral@serco.com or visit https://www.serco-ese.com/restart-scheme/employers
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