Insured Patient Hits the Bullseye with Cataract Surgery

20 Feb 2018

Published in: Member News

A delighted West Midlands Hospital patient has used her private health insurance to hit the bullseye for the eye surgery she needed.

Gwen Herbert visited the private hospital for cataract surgery in both eyes and used her insurance to help fund the treatment.

The 87-year-old was made aware of the need for surgery following a visit to her local optician.

She was able to get an appointment for surgery quickly with eye specialist Mr Velota Sung after the hospital and consultant were put forward as one of the options by her insurance company Bupa.

Gwen has visited West Midlands Hospital previously for treatments so had no hesitation in returning for the eye surgery she needed.

Bupa is one of the leading healthcare specialists and provides private healthcare insurance for patients up and down the UK.

Gwen of Kingswinford, said: "The hospital is like a second home for me and I know a lot of the staff so as soon as Bupa gave me a choice, there was only one place I wanted to go for surgery.

"I've been paying into my health insurance since I was 50 so it's approaching 40 years now since I started.

"I thought about cancelling it at one point but my husband told me to carry on paying for it because I never knew when I might need it.

"I've used my insurance at West Midlands Hospital a few times before so it has always been very useful and this latest time when I've needed the cataracts procedures has been no different."

West Midlands Hospital, based in Halesowen, offers a wide variety of treatments including Cosmetic Surgery, Orthopaedic Surgery, Eye Surgery and Spinal Surgery.

There are many benefits to insured patients including fast and flexible appointment times, a consultant who stays with the patient throughout the course of treatment and singe en suite rooms.

Individual pre assessments and priority discharge are also beneficial to patients who use their insurance.

Gwen visited the hospital on separate occasions for the cataract surgery on both eyes and stayed on the hospital ward for a night after the operations to give her time to recover before returning home.

She says she would have no hesitation in recommending the hospital and private health insurance to other patients.

She said: "West Midlands Hospital is a first-class hospital and service and I feel it has been a privilege to be treated there as an insured patient. The surgery and whole process all went very smoothly.

"I stayed overnight after the operations and the staff couldn't do enough for me. They are like friends to me and the consultant was excellent too. There is no other place I would rather go to."

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