RWT to Present at International Forum

12 Apr 2018

Published in: Member News

The Royal Wolverhampton NHS Trust will present at this year's prestigious International Forum on Quality and Safety in Healthcare, taking place in Amsterdam.

The Trust's presentation will be given by Cheryl Etches, Deputy Chief Executive at RWT, on the use of a Hospital Coordination Centre to improve safe, quality care.

The three-day forum is attended by more than 3,000 healthcare leaders and practitioners, representing over 70 countries.


The forum connects individuals from around the world to discuss, share, and learn how to improve the quality and safety of care for patients.

In 2015, the Trust implemented real-time tracking using an IT enabled system to address the challenges around access, operations and patient flow.

New Cross Hospital was the first hospital in the UK to install this type of technology and implement a Hospital Coordination Centre.

The system gives the Trust real-time information on bed status, patient pathway tracking and asset management.

It allows managers to see instantly which patients need a bed and which beds are free, as well as identifying the nearest porter to move a patient.

To date, the technology has supported the trust to achieve the following outcomes;

  • 60 per cent reduction in Emergency Department breaches due to bed unavailability.
  • 80 per cent reduction in cancelled operations due to bed unavailability.
  • 25 per cent reduction in bed days occupied by medical outliers.
  • Beds can be cleaned and ready for the next patient in under 35 minutes.
  • Locate a tagged asset in 20 seconds (compared to 60 minutes previously).

Cheryl Etches, Deputy Chief Executive, said: "It is very pleasing that The Royal Wolverhampton NHS Trust can share their success of working in partnership with TeleTracking to integrate technology with local improvement initiatives.

"I hope that other organisations will see how using this system hand in hand with local leaders and their teams can result in service improvement which impacts on patient experience."

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