whg named in top 30 digital landlords
11 Feb 2021
Published in: Member News
whg has been ranked 14th in Housing Digital’s inaugural Top 30 Digital Housing Providers
whg has been named one of the country’s top digital landlords for its innovative use of technology to help and support its customers.
The leading Midlands’ landlord was ranked 14th in Housing Digital’s inaugural Top 30 Digital Housing Providers, an annual list that celebrates digital transformation and engagement within the social housing sector.
Judges were impressed by the way whg has placed customers at the heart of its initiatives and utilised technology to improve customer service. Achievements highlighted included the creation of an in-house IT Low Code Development Team and launching a hugely successful automated income collection service.
Corporate Director of Operations Fay Shanahan said: “We want our customers to experience excellent customer service and exploring new, digital ways to engage and support customers is essential in us achieving that.
“The investment we have made in technology ensured that when lockdown was announced back in March, we were ready and able to react immediately, with all 400 plus office-based colleagues working from home within 48 hours.
“We’re delighted to be named in this national list, which recognises how we have gone above and beyond to support our customers through the application of technology.”
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