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Local Business Receives Top Rating for Client Service

iic original trophyJelf Insurance Broker’s Wolverhampton office is celebrating after receiving the highest ‘3 Stars’ accolade for ‘Exceptional’ client service by Investor in Customers IIC. The team, based at Nightingale Place, Pendeford Business Park, were assessed through client feedback, which looked at the level of customer service they provide and the quality of their client relationships.

The results showed that the team has consistently provided an extremely high level of service to the local community – an achievement that demonstrates their commitment to clients and the strength of their relationships. With high scores on themes of ‘understanding customer needs’ and ‘delighting customers’, this achievement demonstrates their commitment to clients.

Charlie Williams, of independent IIC assessors CXCo Limited, commented: “The team has proved themselves yet again to be trusted advisers to their clients, providing an excellent service and with a real understanding of what their clients need. Everyone within the business deserves to feel very proud at this fantastic result.”

A ‘3 Stars’ rating in the IIC assessment is based on independently verified feedback from clients and employees and, as such, is recognised as an industry standard that distinguishes a company that places the client at the heart of their business.

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