Events and Training Terms and Conditions

Sage Pay

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Event Booking Terms and Conditions

Receipt of the booking indicates acceptance of liability to pay for the attendance fee (if applicable).

Full delegate payment must be received prior to attendance.

The Black Country Chamber of Commerce reserve the right to refuse admission if payment has not been received prior to the event.

Any booking amendments or cancellations must be made in writing via an email to events@blackcountrychamber.co.uk

Cancellations received within ten days of an event will not be entitled to a refund/credit (unless otherwise stated).

If a chargeable event is booked but not attended, there will be no entitlement to a transfer of the booking or a refund.

Delegates may be photographed at events. By registering to attend, delegates consent to the Black Country Chamber of Commerce to use any photographs in future for marketing purposes.

The Black Country Chamber of Commerce is not liable for any personal property at an event.

It may be necessary for reasons beyond the Black Country Chamber of Commerce’s control to change the date, time, venue, content and speakers.

If an event is cancelled the Black Country Chamber of Commerce will transfer the booking to a similar event or refund money paid, but do not accept any further liability.

Minimum delegate age is 16 years (except where specified otherwise).

Bookings or amendments received within 3 days of an event may not be included on the delegate list or have a pre-printed name badge.

Delegates will receive final event details by email prior to the event.

Please be aware that if food is provided please note that some of the dishes may contain allergens or additives – please inform the Events Team immediately if this is in any way a concern and the venue will be approached to explain in detail to you.

Please note, by registering for an event your details will be used in the delegate list (if you wish for those to be removed, please contact the events team on 01902 912 305 or events@blackcountrychamber.co.uk).

You will also receive follow up emails regarding the event and future relevant events. You can also sign up for the full events mailing list by emailing events@blackcountrychamber.co.uk.

In the case of exhibitions the Black Country Chamber of Commerce reserve the right to provide additional terms and conditions referring to risk assessment and liability.

COVID-19 Guidance for In-Person Events

Introduction

Whilst all legal & Government COVID-19 restrictions have now lifted, as of the 19th of July, Chamber of Commerce events will still be conducted in a COVID Secure manner. As organisers, we work with teams at venue partners to ensure that wherever possible and practicable, attendees have a safe and welcoming experience.

Should you be in any doubt, believe you have been in close contact with a positive COVID-19 case, or showing any symptoms / feel unwell, you should not attend the event under any circumstances, and encouraged to take a test or isolate in line with government guidance.

Most Chamber events will be hosted in an indoor setting, and we advise all delegates to take a Lateral Flow Test (self-test) prior to attending our events, ideally on the same day the event will take place.

Face Coverings

Whilst the latest guidance is that face coverings are not mandatory, we advise that all delegates continue to wear a face covering when indoors unless taking refreshments or seated. Of course, should you feel more comfortable, delegates can continue to wear face coverings throughout.

Hand Sanitising

The majority of our venue partners and hosts will provide stations with hand sanitising dispensers where available. Upon arrival, at regular intervals where necessary, and prior to departure we advise attendees to use these if available.

Hand Shaking

As business people, it is natural to shake hands with one another. It is the responsibility of everyone to decide if they wish to shake hands or not, and we ask attendees to be mindful and respectful of those who do not wish to.

Temperature Checks

Some venue partners may check your temperature on arrival. This will be at a safe distance using a gauge which does not require any physical contact with attendees.

Social Distancing

Attendees should adhere to any social distancing protocols at venue partners which may include asking individuals to remain a certain distance from one another when queueing for refreshments or keeping space around one another when seated or networking.

Be Considerate

There will likely be attendees who prefer to maintain a distance, avoid physical contact, and wear coverings. We ask all our attendees to be respectful of each other and their comfort levels in relation to COVID-19.

Risk Assessments

The majority of our venues will have conducted risk assessments and be operating within the latest guidance around COVID-19 secure gatherings, meetings and events. Should attendees wish to see these prior to the event, please contact us at least 48 hours before.

These notes were published and correct as of October 2021. We know that the situation regarding COVID-19 secure events has changed previously and our team regularly check the latest guidance. Should the guidance change prior to you attending the event, we will contact you or update you as soon as we are able.

Please email events@blackcountrychamber.co.uk if you have any questions.