Terms and Conditions of Membership

Our aim is to ensure that you have a positive and enjoyable experience throughout your time in Membership with the Black Country Chamber of Commerce (“the Chamber”).

We also hope you will benefit fully from all available services and opportunities we offer, and these can be found listed on blackcountrychamber.co.uk.

The following terms and conditions therefore are intended to be as simple as possible.

  1. Chamber Membership is open to companies or other organisations and separate business divisions and not to departments within organisations.

  2. Chamber Membership is a business entitlement rather than a personal one. All employees of the Member Company are therefore entitled to use all the Chamber benefits and services when working on behalf of their Member employer.

  3. Membership is for a minimum period of 12 months and payment is to be made when a Member joins or at the time of their renewal date. The Chamber Membership fee is non-refundable, Membership is non-transferable and Membership fees are based on the membership package option chosen. Membership fees will be increased each year at minimum of RPI.

  4. The Chamber regularly communicates with Members by email, post and telephone. This is an integral part of the Membership and, by entering Membership, you agree to be contacted by the Chamber in respect of core activity relating to your membership type and its services. In addition to this, Members will receive other information based upon their sector or business type and these can be updated by the Member by accessing their communication preferences via their online dashboard at blackcountrychamber.co.uk or clicking unsubscribe.

  5. From time to time Members, may be contacted by the Chamber’s carefully selected partners in order to make them aware of certain membership benefits. Members can select their communication preferences and interests by accessing their online dashboard at blackcountrychamber.co.uk

  6. We maintain a database of all our members. Parts of the information provided by you/your business are viewable by other Members on Black Country Chamber of Commerce Member Directory which will also include a hyper link to your own site and the details of your main contact for the Chamber. As a Member you can upload and control your own Directory profile from the website dashboard. Information you provide in respect of your news, offers and events might, from time to time, be showcased further across Chamber channels (including social media and other publications).

  7. Members are entitled and encouraged to take advantage of the various opportunities the Chamber offers (in line with their selected membership package) but there is never any obligation or pressure to use any of the services provided by the Chamber, its partners or offers provided by members for members. Any agreements between the Member and the Chamber’s partners are strictly between the two parties and are not the responsibility of the Chamber.

  8. The Chamber Membership benefits are subject to change without notice.

  9. Membership entitles the Member to one standard entry in the Members Directory, located in the Website Dashboard, all under one company name. Similarly, only one company name can be used for any other Chamber publications.

  10. The Members Directory features company contact information, including details of the principal contact, held by us. This information must only be used for individual contact with another member to introduce an opportunity or service and the member company would need to opt into any distribution channels. The information must not be used to compile your own database listing, in breach of GDPR laws.

  11. It is an expressed term of the membership agreement that the member will inform the Chamber about any changes likely to affect their membership.

  12. By applying to join, you are entering into a legal agreement to join the Chamber. You may cancel the agreement by giving the Chamber a written notice within 14 days of the date of the agreement.

  13. The Membership is subject to approval, in line with Chamber policies, and the Chamber reserves a right to refuse Membership without disclosing any reason. The Chamber reserves the right to suspend, withdraw, resign or cancel a company’s membership at any time and for any reason.

  14. The Chamber shall have no liability for any losses suffered by a Member as a result of using services offered by a fellow Member. The Chamber shall have no responsibility for advice given or services provided by its third-party service providers even though such providers may have been introduced to the Member by the Chamber.

  15. The Chamber's aim is to provide the highest levels of service to our members and customers. Please click here to read details of our feedback and complaints procedures for further details.

  16. The Chamber shall not be liable to the Member in respect of any Force Majeure Event which gives rise to a failure in either party performing any obligation under these Terms and Conditions (other than any obligation to make a payment). Should either the Chamber or Member become aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure to delay either the Chamber or the Member performing any obligation under these Terms and Conditions must (a) promptly notify the other; and (b) inform the other of the period for which it is estimated that such failures or delay will continue.

    Furthermore, either the Chamber or the Member whose performance of its obligations within these Terms and Conditions is affected by a Force Majeure Event must takes reasonable steps to mitigate the effects of a Force Majeure Event. A Force Majeure Event is defined as an event or series of related events, that is outside the reasonable control of either the Chamber or the Member (including failures of the internet or any public communications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, fires, floods, riots, terrorist attacks and wars).