A premium vending machine service that puts you first from Walsall based Coinadrink Limited.

01 Mar 2021

Published in: Member News

How Coinadrink Limited guarantee a first class service that helps you get the most out of your vending equipment.

Coinadrink Limited is a Walsall based vending company with nearly 6 decades of experience. Our success has largely been built on our industry leading customer service strategy that puts you first. Coinadrink is not in the business to sell “boxes” and we instead provide a high quality vending machine service that is designed to work for your business.

Here is how we do things differently and how we promise to provide a vending service you can rely on.

We believe that a good service in any industry revolves around building a healthy relationship with the customer. We understand that vending is a rather niche market that many people may not know too much about. Because of that, we endeavour to be with you every step of the way during your time with us.

Customer service that starts from the very beginning.

They say that first impressions matter. And your vending experience indeed starts right from the very beginning. Choosing the right vending equipment is hugely important and our experienced team boast the knowledge and capability to identify what will work for you.We will take the time to understand your business and your requirements before working with you to explore our colossal machine range. We are not tied down to any individual vending machine supplier, so we have nothing to gain from what we suggest. We only wish to ensure that the machine will be the right fit for you.

We choose the vending equipment that we know will work for your business. Some vending machine companies may let their customers down with lead times and install dates that are littered with over ambition and false promises. That’s not the Coinadrink way. Even in the last 12 months during the Covid-19 pandemic, we have been one of the few companies to stick to the initial timeframe we have set and shared with you.

A fully managed vending service. Guaranteed.

You need a hassle-free vending service and that is what Coinadrink Limited can provide. Vending has always been a convenient solution to keep your team and visitors refreshed on site and we will never undo those benefits with a poor service.

If you’re looking for a fully managed vending solution that allows you to get on with what matters, operated vending service handles all maintenance and replenishment.

A vending machine service that works for you. Our trained operators work to a custom schedule that informs us of how we need to visit your site, thanks to bespoke internal software that plays a major part in our operation. Most other vending companies will use “off the shelf” systems, but we found that developing our own to the way we work improved efficiency for the benefit of the customer.

It also allows us to identify trends in your purchasing habits. This means we can keep your favourites stocked up and predict what we think you might enjoy next. Additionally, we can take requests where possible. You haven’t the time to be ringing in asking for your equipment to be cleaned or replenished and any vending company that makes you do so should not be worth your team.

Where is the “convenience” in that? Coinadrink guarantees a clean, fully stocked vending machine that you naturally expect.

Life’s little dramas well taken care of.

Whilst only the most reliable vending equipment is ever added to our range, nothing can ever be guaranteed of zero faults. But we are well prepared for every eventuality with field-based engineers who are on hand to get you up, running and vending in no time.

Coinadrink boasts the fastest service response time in the industry at under 2 hours. For your peace of mind, Coinadrink utilises field based engineers that have been specially trained by our own employees. We do this because only then can we be sure that they are trained to the way we operate.

A big benefit of being field based means there will always be someone relatively close by to your location. This means that Coinadrink boasts the fastest service response time in the industry: under 2 hours from when you first log the service call with us. This is something else that has remained unaffected during the ongoing Covid-19 pandemic and an aspect that we are particularly proud of.

A vending machine service that is always here for you.

Should you ever need to speak to us about anything else, our dedicated sales customer care departments are always on hand to support you with regular contact. This is part of a pre-agreed schedule with you, just to make sure your expectations are being met.

Coinadrink Limited delivers a reliable vending service that goes above and beyond. It’s a key aspect of our business that sets us apart from the competition, and why we have always been regarded as “more than just a vending company”.

Contact us today to start enjoying the benefits of vending from a company you can rely on.

Submitted by Alistair from Coinadrink Limited
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