Terms & Conditions and Privacy Policy


OUR PRIVACY POLICY

Black Country Chamber of Commerce and Industry ("the Chamber") honours the rights of its members, employees and other users including website visitors' right to privacy and data protection. The Chamber is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR. The Chamber honours the rights of its members, employees and other users to privacy and data protection. This Privacy Policy describes how the Chamber collects, uses, shares, and retains personally identifiable information provided by users of this website. The privacy policy is effective as of 25 May 2018. The privacy policy will be continuously assessed against new technologies, business practices, regulatory changes and the evolving needs of the Chamber and the services provided by the Chamber.


DATA CONTROLLER AND DATA PROCESSOR

The Data Controller for all personal data collected via the Chamber's website is the Black Country Chamber of Commerce and Industry, with its registered office at Creative Industries Centre, Wolverhampton Science Park, Wolverhampton WV10 9TG. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this privacy policy.


The Chamber is also a data processor on behalf of the British Chambers of Commerce for input into surveys. This is highlighted in the section 'Purpose of processing data for the British Chambers of Commerce national research programme'.


DATA COLLECTION

The Chamber collects and maintains a variety of identifiable information, including names, email addresses, business addresses, demographic information such as the industry sector of the business. The Chamber collects information directly from individuals or from the parent companies of the individuals. The information could be collected through membership, through our website, e-mails, phone calls, online registration forms, event registration forms and face to face meetings. The Chamber does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.


Users should also be aware that non-personal information and data may be automatically collected through the standard operation of the Chamber's webservers, and by using cookies technology and/or Internet Protocol ("IP") address tracking. Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information. The Chamber's webserver also automatically gathers information about the top-viewed and top-visited pages and links on our website, top entry and exit points, number of form completions, time spent on pages, top downloads, top keywords used offsite to lead customers to our website, your internet protocol (IP) address, information collected via cookies, the areas you visit on the website, the links you may select from within the website to other external websites and device event information such as system activity, crashes, hardware settings, browser type etc. Most browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of the Chamber’s websites may not be available to you. The information thus collected enables us to develop and customise our services better to meet your needs and preferences, and to bring to your attention business updates, services, events, and networking opportunities.


PURPOSE OF PROCESSING DATA FOR THE BCC'S NATIONAL RESEARCH PROGRAMME

The British Chambers of Commerce. The Chamber is part of a network of 53 Chambers of Commerce across the UK accredited by the British Chambers of Commerce. One purpose of the Chamber is to "influence the function of […] any governmental body". This objective is stated in the Chamber's 'Articles of Association' (see section 3.3 of Chamber Articles of Association). We will provide British Chambers of Commerce with your company's email address in order for British Chambers of Commerce to conduct research into the impact of policies on your business.


What does the BCC do with your data?

British Chambers of Commerce will not contact your business for any other purpose other than to notify you of an opportunity to respond to a national policy survey. Each year, British Chambers of Commerce conducts around five surveys which directly help us develop and shape Government policy across a range of areas, including business taxation, international trade, and employment conditions. The data from these surveys are completely anonymised and aggregated so that individual responses cannot be identified. The anonymised data are then presented in closed briefings with stakeholders across UK Government, and shared publicly through British Chambers of Commerce press team.


The purpose of carrying out the surveys is to produce reports, which British Chambers of Commerce and the Chamber can then use in their activities in promoting and protecting the interests of UK businesses; in other words, they are part and parcel of the function and purpose of British Chambers of Commerce and the Chamber.


You can contact us if you do not wish to be contacted by British Chambers of Commerce, and you will have the opportunity to unsubscribe from British Chambers of Commerce research mailing list at any point. If you or your parent company’s membership of a local Chamber has lapsed, the British Chambers of Commerce may continue to contact you about opportunities to respond to business surveys. You can choose to opt in or out of further contact with the British Chambers of Commerce.


PURPOSE OF PROCESSING ALL OTHER FORMS OF DATA

The personal data collected is used by the Chamber to give you information in relation to the Chamber's activities, the Chamber's website, other Chamber services, customer administration, press releases, to process and respond to queries received from the public or other relevant stakeholders, to contact you to seek your views or comments on emerging political or economic issues and to send marketing communications on the Chamber's behalf. The Chamber may perform statistical analyses of user behaviour and characteristics to measure interest in and the use of various sections of the website. The personal data held by the Chamber may also be used on an aggregate basis without any personal identifiers to provide third parties with information, such as the composition of membership, and to help us develop new member services and products, improve the features and content of the website or other marketing material, and to provide sponsors and others with aggregate information about our members, website users and their usage patterns in relation to services and/or the website.


If you or your parent company are a current member of the Chamber, opting out of promotional emails will not stop all communication from us. By becoming a member of a local Chamber, your firm is signing you up to receive certain information related to the organisation. It is a constitutional requirement of the Chamber to send this information to you.

If your or your parent company’s membership of the Chamber has lapsed, the Chamber may continue to contact you about opportunities. You can choose to opt in or out of further contact with us. We also receive non-member data through networking (e.g. business cards, event registrations) and add these details, if relevant, onto our CRM or other data management system. We may on occasion purchase 'opt-in' data (lists from reputable providers) for promotional campaigns.


DATA RETENTION

The personal data collected is stored in the Chamber's CRM system and other appropriate data management systems, both paper-based and electronic. The data will not be transferred to any agency located outside the UK and the EU. At regular intervals, we will:

  • review the length of time we keep your personal data for
  • consider the purpose or purposes for which we hold your personal data for in deciding whether (and for how long) to retain it
  • securely delete information that is no longer needed for that purpose or those purposes
  • update, archive or securely delete information if it goes out of date.


THIRD PARTY DATA SHARING

The Chamber occasionally works with third parties to deliver projects on their behalf, this includes event management and publication organisations. To deliver these contracts, information will be disclosed for use only relating the project that is contracted and a data sharing agreement will be in place. If you wish to opt-out of this data sharing, please contact us on the details below.


SECURITY

The Chamber uses reasonable measures to safeguard personally identifiable information. The implemented measures will be appropriate to the type of information maintained and compliance with all relevant legislation governing protection of personal information. Measures are implemented to preserve the confidentiality, integrity and availability of the personal information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to only those employees, contractors or agents who have a legitimate business need to have access to that data. The employees, contractors or agents will process your personal data in accordance with our instructions. They will be subject to a duty of confidentiality and due care with respect to handling the personal data. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. The Chamber's employees are trained on data security and information protection. Relevant areas of the Chamber's website will employ Secure Socket Layer ("SSL") encryption technology to enhance data privacy and help prevent loss, misuse, or alteration of the information collected and retained by the Chamber.


LINKS TO THIRD-PARTY SITES

Where appropriate and only for the legitimate business needs of the Chamber and its members, the Chamber may provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to website users. The linked third-party websites are operated by independent entities that have their own privacy policies. This Privacy Policy does not apply to such other websites or to the use that those entities make of your information. The Chamber has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information. The Chamber's website may also serve third party advertisements, or other content that contains their own cookies or tracking technologies. The Chamber does not control the use of those technologies.


WITHDRAWAL OF CONSENT

The Chamber is a business membership organisation and for its legitimate business interests, must maintain contact information of members, the wider business community, and other stakeholders such as journalists and civil servants, to communicate opportunities to respond to surveys, membership, training, events, international trade, press releases, and other relevant business updates. From time to time, the Chamber collaborates with other relevant organisations and companies to promote other programs that may be of interest to members and the wider business community. In such cases, the Chamber does not provide these organisations with any personally identifiable information. If you do not wish to receive correspondence, you may opt out. Every e-mail will include an 'unsubscribe' link at the bottom. You may also notify the Chamber in writing as set out below. If your parent company has nominated you as a relevant contact required to receive information on its behalf, you cannot opt out of important information the Chamber is required to provide you as per the Chamber's contractual obligations to its members.


THIRD PARTY TOOLS

We may use third party provided tools to manage our social media interactions and email marketing. If you send us a private or direct message via social media the message may be stored by on these platforms. Like other personal data, these direct messages will not be shared with any other organisations.


ACCESS, REVIEW AND CORRECTION

The General Data Protection Regulations gives you the right to access your personal data held by us ("subject access request"). If you have an established business relationship with the Chamber, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing to the details below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.


It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. We have also implemented procedures to enable you to review and correct your personal information, should there be any changes to your circumstances or errors in the gathered data. When you make a request to access or review the personal data, we hold about you, we will request you to verify your identity before the request can be fulfilled.


PRIVACY RIGHTS

In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please e-mail website@blackcountrychamber.co.uk or send a letter marked "Data Protection" to the Chamber's offices at Creative Industries Centre, Wolverhampton Science Park, Wolverhampton WV10 9TG. If you have further concerns about how we use your personal data, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection authority for the UK. Please visit https://ico.org.uk/ for more details on your data protection rights and how to contact them.



Terms and Conditions of Membership

Our aim is to ensure that you have a positive and enjoyable experience throughout your time in Membership with the Black Country Chamber of Commerce (“the Chamber”).

We also hope you will benefit fully from all available services and opportunities we offer, and these can be found listed on blackcountrychamber.co.uk.

The following terms and conditions therefore are intended to be as simple as possible.

  1. Chamber Membership is open to companies or other organisations and separate business divisions and not to departments within organisations.
  2. Chamber Membership is a business entitlement rather than a personal one. All employees of the Member Company are therefore entitled to use all the Chamber benefits and services when working on behalf of their Member employer.
  3. Membership is for a minimum period of 12 months and payment is to be made when a Member joins or at the time of their renewal date. The Chamber Membership fee is non-refundable, Membership is non-transferable and Membership fees are based on the membership package option chosen. Membership fees will be increased each year at minimum of RPI.
  4. The Chamber regularly communicates with Members by email, post and telephone. This is an integral part of the Membership and, by entering Membership, you agree to be contacted by the Chamber in respect of core activity relating to your membership type and its services. In addition to this, Members will receive other information based upon their sector or business type and these can be updated by the Member by accessing their communication preferences via their online dashboard at blackcountrychamber.co.uk or clicking unsubscribe.
  5. From time to time Members, may be contacted by the Chamber’s carefully selected partners in order to make them aware of certain membership benefits. Members can select their communication preferences and interests by accessing their online dashboard at blackcountrychamber.co.uk
  6. We maintain a database of all our members. Parts of the information provided by you/your business are viewable by other Members on Black Country Chamber of Commerce Member Directory which will also include a hyper link to your own site and the details of your main contact for the Chamber. As a Member you can upload and control your own Directory profile from the website dashboard. Information you provide in respect of your news, offers and events might, from time to time, be showcased further across Chamber channels (including social media and other publications).
  7. Members are entitled and encouraged to take advantage of the various opportunities the Chamber offers (in line with their selected membership package) but there is never any obligation or pressure to use any of the services provided by the Chamber,?its partners or offers provided by members for members. Any agreements between the Member and the Chamber’s partners are?strictly between the two parties and are not the responsibility of the Chamber.
  8. The Chamber Membership benefits are subject to change without notice.
  9. Membership entitles the Member to one standard entry in the Members Directory, located in the Website Dashboard, all under one company name. Similarly, only one company name can be used for any other Chamber publications.
  10. The Members Directory features company contact information, including details of the principal contact, held by us.? This information must only be used for individual contact with another member to introduce an opportunity or service and the member company would need to opt into any distribution channels.? The information must not be used to compile your own database listing, in breach of GDPR laws.?
  11. It is an expressed term of the membership agreement that the member will inform the Chamber about any changes likely to affect their membership.
  12. By applying to join, you are entering into a legal agreement to join the Chamber. You may cancel the agreement by giving the Chamber a written notice within 14 days of the date of the agreement.
  13. The Membership is subject to approval, in line with Chamber policies, and the Chamber reserves a right to refuse Membership without disclosing any reason. The Chamber reserves the right to suspend, withdraw, resign or cancel a company’s membership at any time and for any reason.
  14. The Chamber shall have no liability for any losses suffered by a Member as a result of using services offered by a fellow Member. The Chamber shall have no responsibility for advice given or services provided by its third-party service providers even though such providers may have been introduced to the Member by the Chamber.
  15. The Chamber shall not be liable to the Member in respect of any Force Majeure Event which gives rise to a failure in either party performing any obligation under these Terms and Conditions (other than any obligation to make a payment). Should either the Chamber or Member become aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure to delay either the Chamber or the Member performing any obligation under these Terms and Conditions must (a) promptly notify the other; and (b) inform the other of the period for which it is estimated that such failures or delay will continue. Furthermore, either the Chamber or the Member whose performance of its obligations within these Terms and Conditions is affected by a Force Majeure Event must takes reasonable steps to mitigate the effects of a Force Majeure Event. A Force Majeure Event is defined as an event or series of related events, that is outside the reasonable control of either the Chamber or the Member (including failures of the internet or any public communications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, fires, floods, riots, terrorist attacks and wars).